Terms & Conditions

Contentglitch404 by Sophfree is a done-for-you content automation service. I build a custom system that generates, schedules, and delivers social media content on your behalf, then hand it over to you.

The service operates on a build and handover model. This means I set up your entire automation infrastructure, configure every connected tool, and deliver a working system. Once handed over, the system runs independently. I do not provide ongoing content management, monitoring, or editorial oversight.

Day-to-day operation of the system, including reviewing output, submitting briefs, and maintaining platform credentials, is your responsibility from the point of handover.

Payment structure depends on your tier:

• Tier 2: full payment is due upfront before the build begins.
• Tier 3: a 50% deposit is required to secure your build slot. The remaining 50% is due on handover, before access to your completed system is provided.

Add-ons chosen at the start are part of your package and are paid on the same schedule as your tier. If you are on Tier 2 and would like video, it needs to be chosen at the start, as it is set up in the same live session. Adding video to a Tier 2 system later needs a further session and is quoted separately.

Add-ons ordered later are paid in full when ordered: the image add-on (£500), and a video add-on for an existing Tier 3 system (£1,000).

All payments are in GBP and can be made by card through Stripe or by bank transfer. I send an invoice for every payment made by bank transfer. If you are paying from outside the UK, any bank charges are yours to cover. A payment counts as received once the funds have cleared, and work will not begin until it has.

Every build includes a 6-month support window from the date of handover, with 5 fixed support credits.

A support credit covers one instance of me opening your system, for example:

• Troubleshooting a workflow error
• Updating platform credentials in your automation
• Adjusting a workflow setting or configuration
• Changes to your Buffer posting schedule
• Any technical intervention that requires direct access to your system

Credits are not transferable, do not roll over, and expire at the end of your 6-month support window. Routine content delivery never uses a credit.

From time to time I may make improvements to the standard system that I think would benefit clients. Where I do, I will let you know. Applying any such update to your build is entirely your choice and counts as one support credit if you would like me to implement it.

When your credits run out

If you use all 5 credits before your 6-month window closes, or you would like more ongoing help than the credits cover, get in touch and we can have a chat about what you need. Any further work is agreed in writing before it starts.

After your 6-month window

Once the support window closes, the included credits expire and the arrangement moves to fully self-managed. If you need help after that, get in touch for a chat, but there is no ongoing obligation on either side.

The Tier 3 50% deposit is non-refundable once paid. Work begins immediately on receipt of your deposit, so no refund is available from that point regardless of when you cancel.

The final 50% payment is due on handover, regardless of whether you choose to use the system after delivery. Handover constitutes completion of the agreed scope of work.

For Tier 2, no refunds are available once the build has begun.

Add-ons ordered later and paid in full are non-refundable once work on them has begun.

I take data handling seriously. Any information you provide, including brand details, business information, platform credentials, and content briefs, is used solely for the purpose of delivering your service.

Your data is:

• Stored securely and not shared with third parties except where required to deliver the service (e.g. Airtable, n8n, Cloudinary, Buffer)
• Processed in line with UK GDPR
• Never used for marketing, research, or any purpose outside your service delivery
• Retained for the duration of your support window, then deleted on request

Platform credentials you share (API keys, social media access tokens) are stored in an encrypted Bitwarden vault and only ever transferred by Bitwarden Send, never by email. They are permanently deleted at the end of your support window. You retain ownership and can revoke access at any time.

For full details, see the Privacy Policy.

For the build to go smoothly and on time, I need you to:

• Provide accurate brand information, including colours, fonts, and any assets, before or on your build call
• Respond to queries within a reasonable timeframe during the build period, typically 48 hours
• Ensure any assets you supply (logos, fonts, images) are licensed for commercial use. Sophfree accepts no liability for copyright infringement arising from client-supplied materials
• Create and maintain your own accounts for connected platforms (Airtable, n8n, Cloudinary, Buffer, Anthropic, OpenAI, and for video add-ons HeyGen, ElevenLabs and Runway). These are your accounts and your costs.
• Provide valid social media account access where required for scheduling
• Keep your connected platforms, including n8n, Airtable, Cloudinary, and Buffer, updated to a current version. Your system is built and tested against the versions in use at handover. If a platform update introduces a breaking change, resolving it falls within the support credit system during your window, or as paid support after it.

Delays caused by late or incomplete information may push back your handover date. I'll always let you know if this is the case.

The system I build for you depends on a number of third-party platforms and AI services. These are outside my control. Features can be removed, APIs can change, and tools that exist today may not exist in the same form in 12 months.

During your 6-month support window, if a platform change affects your system, I will let you know where I am aware of it and will work with you to find an alternative. This counts as a support credit.

After the support window, maintaining compatibility with platform changes is your responsibility. I am not obligated to update, replace, or rebuild components affected by third-party changes. Where I become aware of something significant that affects clients, I will make reasonable efforts to notify you.

I build carefully and test thoroughly. That said, no automated system is infallible, and I can't guarantee uninterrupted operation of any third-party platform your system depends on.

Sophfree's total liability for any claim arising from this service is limited to the amount you paid for your build. I am not liable for:

• Loss of business, revenue, or data arising from system downtime or errors
• Changes to third-party platforms, including API updates, pricing changes, or feature removal, that affect your system after handover
• Content generated by AI tools that you choose to publish. You are responsible for reviewing and approving all content before it goes live.
• Actions taken by social media platforms in response to scheduled content

Nothing in these terms limits liability for fraud, personal injury, or any other matter that cannot be excluded by law.

Either party may terminate the agreement at any time by written notice to the other.

If you terminate before the build is complete:

• Any work completed up to that point is billable at the agreed rate
• The deposit is non-refundable once paid
• Any outstanding balance is due within 14 days of termination

If I terminate, which would only happen in exceptional circumstances such as non-payment or conduct that makes the working relationship untenable, I will give reasonable notice.

On termination, all access credentials shared with me should be rotated or revoked at your earliest convenience.

I may update these terms from time to time. When I do, I'll update the date at the top of this page and email active clients at least 14 days before the changes take effect.

Continuing to use the service after that point means you accept the updated terms. If you don't agree with a change, you can terminate the agreement before it comes into effect.

The version of these terms in place when you submitted your application is the version that governs your agreement, unless you expressly agree to an update.